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Expert Spotlight: Steve Ouellette

Steve Ouellette, the Six Sigma Heretic™, helps facilitate fundamental change within organizations to help them greatly improve their profitability.

Training, Development & Employment Cycle

Now is a good time to examine the ways in which training and development directly impact YOUR organization’s employment life cycle and some high-return actions you can take to ensure you are positioned to take advantage of improving conditions.

Natural Market's ‘Organic’ Training Approach

Whenever I’m in Portland, Oregon, my favorite place to shop is a natural foods chain called New Seasons Market. The produce is fresh. The selection is great. But what really sets them apart from every other grocery store is their top-notch customer service.

Justifying Training in These Troubled Times

When done right, people development pays long-term dividends for your organization: morale is better, turnover drops, your ability to recruit qualified employees improves—and that’s all above and beyond the resulting skills enhancement and performance efficiency improvements (that result). Even in lean times, workforce development remains a “must-do” for forward-thinking organizations.

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