Whenever I’m in Portland, Oregon, my favorite place to shop is a natural foods chain called New Seasons Market. The produce is fresh. The selection is great. But what really sets them apart from every other grocery store is their top-notch customer service.
Whether you’re planning a monthly meeting, a public seminar, or an international convention, you want to have as many attendees as possible. The more people you have at your meeting, the more exposure your sponsors receive, the more value your attendees derive from networking, and the more likely you are to fill your room block. Not to mention the more revenue you generate from registrations!
When done right, people development pays long-term dividends for your organization: morale is better, turnover drops, your ability to recruit qualified employees improves—and that’s all above and beyond the resulting skills enhancement and performance efficiency improvements (that result). Even in lean times, workforce development remains a “must-do” for forward-thinking organizations.