Communication Skills Articles

The Core Practice of Active Listening

In her classic book, "Facilitating with Ease," Ingrid Bens identified "active listening" as one of a dozen core practices for meeting facilitators. We believe "active listening" is one of the most important because so many of the other practices require active listening as a prerequisite.

Expert Spotlight: Traci Brown

A body language expert and teacher of unconscious persuasion skills, Traci Brown shows participants how to use her techniques in all sorts of business negotiations.