Patie B Jansen is a communication consultant with more than 15 years experience in the design and delivery of interactive communication training programs. Patie blends her training expertise, step-by-step strategies, and participant-centered approach with her sincere desire to help others become effective communicators.

Communication training programs offered by Patie include: Intergenerational Communication, Communication Skills for Supervisors/Leaders, Communicate Through Effective Business Writing and Email, and Assertive Communication Skills.

A highly experienced trainer, Patie's communication workshops are fully customized to meet your specific needs. Yet if other concerns surface during the training, she is quick to put aside the workbook and address the concern at hand. This drive to find solutions to participants' specific concerns ensures trainings are relevant, engaging, and effective. Participants appreciate this flexibility:

• "Patie adapted the course to our specific needs."
• "I appreciated that we brought things into the open."
• "We focused on our specific issues rather than followed a preset agenda."

Thanks to her candor, commitment, and step-by-step strategies, Patie is a highly sought-after trainer and business coach in the United States and Canada.

North American clients include:
Government agencies: US Department of Agriculture, Canada Revenue Agency, US Department of Labor – MSHA, US Office of Personnel Management, US Customs and Immigration Services.
Private sector: SM Energy, Faegre & Benson Law Firm, Telus Communications, Thyssen Mining and Construction, Royal Bank of Canada, BNSF Railway, Nutravite Pharmaceuticals, Hayes Forest Services.
Associations: American Lung Association, Association of Government Accountants, Hawaii Radiological Association, Wired Women Association, SK Mining Association, SK Safety Council, American Society of Training & Development.
Education & Training: Centre for Generational Studies; Colorado University; Immigrant Services Society, British Columbia; Metro State University, CO; Rockhurst University, Kansas; Simon Fraser University, British Columbia.

Case Study

Supervisors' training provides communication skills to address unacceptable behavior and increase safety on job sites.

Situation: A construction company's safety manager and human resources manager recognized an issue: New supervisors found it challenging to address unacceptable behavior of their employees - their previous coworkers. New supervisors weren't addressing problem behavior and completing the required documentation. This cost the company in terms of safety issues, lost productivity, equipment failure, and wrongful dismissal charges when termination occurred.

Challenge: Though the new supervisors were familiar with discipline policies and procedures, they didn't know how to have the "hard" conversation with an employee to immediately and properly address an issue.

Solution: The construction company hired Patie Jansen to provide a two-day communication-training course for supervisors. In this customized training, Patie taught the communication skills to address unacceptable behavior.
Participants:

• learned her 7-step process to address unacceptable behavior;
• learned specific language to address behavior before it became a problem;
• practiced how to counsel and then discipline employees;
• learned how to give performance feedback; and
• discovered how to work with different personalities and different generations.

Results: Perhaps most important, the new supervisors understood the importance of addressing unacceptable behavior - it impacts the safety of individual employees and the team as well as the employee's family and the company. Through this training, supervisors gained the comfort level, knowledge, and specific skills to immediately address the issue. The HR manager reported to Patie that supervisors were, indeed, properly taking the required action and achieving positive results.

Areas of Expertise

• Leadership skills
• Communication
• Generations
• Business writing