Dennice Kercher, MBA/MTS, has been actively involved in research in the area of understanding the attributes of excellence in leadership and organizations. She brings her years of skills, experience, and expertise to the arena of teaching managers the meaning of excellence in practical and usable ways that can be immediately implemented in the workplace. Denny has also been involved in developing training curriculum in the areas of leadership and management training, as well as developing customized courses and presentations in communication, conflict resolution, team building, and managing stress and burnout to achieve balance.
Denny combines her clinical psychology and business background to quickly understand and evaluate the requirements of any group or individual situation. She is able to take complex ideas of the dynamics of employee behavior and business practices to practical understanding, application, and implementation.
Additionally, Denny teaches graduate courses and shares her knowledge in facilitating the team building process, conducts training seminars, and delivers speeches for companies and groups nationwide. She has more than 20 years of experience in working with diverse groups in the public and private sector and a vast degree of knowledge and experience in consensus building, dealing with difficult situations, conflict resolution, mediation, and negotiation. She has advanced degrees in Psychology, Business, and Theology.
Denny is an expert in the area of stress and burnout management. She has given her dynamic presentations for hundreds of audiences and has written a book entitled: I'm Juggling As Fast As I Can: Managing Stress, Avoiding Burnout, and Achieving Balance.
- Organizational Analysis and Assessment; Team Development; Change Management - Denny was hired to conduct an assessment and analysis of an internal division of a major corporation facing a merger; this division was critical to the success of the merger. She was also asked to develop and facilitate the implementation of programs and systems that would help this division best weather the upheaval caused by impending changes. Denny's work with this group included a review of practices and policies within the division, interviews with all division employees according to a customized assessment format, data analysis, and program facilitation with workshops on team building and how to cope with changes occurring in the organization.
The result of Denny's work was a restructuring of the division, re-evaluating how team members work together, and refocusing the group on the core business. This was the only group within the company that took a proactive versus reactive approach to the merger and as a result moved through the merger process much more effectively and productively.
- Team Development; Creating a Mission Statement - Denny assisted department directors of a county-based human services group in developing a mission statement for the department, defining goals and objectives, and developing the skills needed to coalesce as a team. The work included a review of goals and accomplishments, determining what worked and what did not, and refining/defining goals for the following year.
As a result of Denny's guidance, this human services group is nationally cited for its client-focused operations and its ability to successfully and efficiently compete with private human service providers.
- Coaching and Counseling - For a number of Fortune 500 and smaller organizations, Denny has assisted management and employees through individual coaching and counseling. She uses her background in clinical psychology and business to coach and counsel individuals so that they understand their impact on the organization and other employees. She uses her knowledge, experience, and skills in interpersonal relationships and business principles to provide practical tools to make effective changes in leadership style and interpersonal relationships.
As a result of Denny's one-on-one coaching, individuals made great strides in improving their communication styles and how they interact with and direct their teams. This has resulted in more productive and cohesive teams. In one situation, as a result of Denny's tutelage in interpersonal relations and leadership, an individual received a significant promotion to executive vice president with broader management responsibilities for a very large division.