Lynn Pollard, PhD, has been training and consulting for more than 20 years. For the last fifteen years she has been President of her own consulting and training company. Lynn entered consulting and training as a full-time profession while working on her PhD in Adult Education and Organizational Development. From 1984-1989, Lynn worked for a national training company, specializing in leadership, team building, and communications. She developed and delivered curriculum, trained trainers, and worked with the organization in maintaining strategic focus and vision.

Lynn's work is custom designed to meet an organization's needs, whether facilitating business issues, coaching managers, designing training, conducting team building, facilitating strategic planning sessions, or providing leadership development programs. Lynn assists organizations, teams, and/or individuals in determining direction, courses of action, and interventions to produced desired results. Her goal in all aspects of her work is to assist in increasing individual and group productivity and quality of service. Her style is engaging, humorous, and challenging. Producing results is her bottom line.

A partial list of Lynn's clients include such organizations as Boulder County Parks & Open Space, Cities of Englewood and Greeley, CoorsTek, Colorado Association for Municipal Court Administration, Colorado Rural Electric Association, Department of Commerce, Department of Education, Geneva Pharmaceutical, IBM, Invesco Funds, National Park Service, Oppenheimer Management, Tri-State Generation and Transmission, and USDA Forest Service.

Sample Projects

Organizational Alignment. Lynn assisted with the integration of structure, culture, and leadership to ensure quality service delivery and optimum organizational performance for a computer technology company. Her work included facilitating leadership to agreement on organizational strategy, assessing current culture and leadership through interviews and surveys, identifying the desired state and assessing gaps, and facilitating action planning to close gaps.
This project resulted in a revised performance appraisal system, restructuring of the leadership team, consolidating redundant services and functions, and restructuring from a functional to a matrix organization.

Restructuring. Lynn assisted in the restructuring of a medium-sized department of a larger organization to increase organizational effectiveness in the accomplishment of its mission. Lynn facilitated an organizational retreat to establish organizational purpose and direction and assisted leadership in structuring the organization to meet stated needs and direction.
Lynn's intervention resulted in a structure which minimized duplication of services, streamlined program delivery, and clarified roles and responsibilities.

Strategic Planning. Lynn conducted strategic planning sessions designed to improve organizational alignment, customer service, and partnering efforts throughout the organization. She interviewed leadership to assess current reality, examined current and past documentation, and facilitated the leadership team through a process to collectively identify and agree on current issues, establish direction and goals, and create mechanisms for goal accomplishment.
This project resulted in the expansion of one department to increase its roles and responsibilities, consolidation of functions, and improved organizational communication systems.

Leadership Development. Lynn designed and implemented a Leadership Development Program to ensure that leadership behavior was consistent with organizational values and strategies. The process involved conducting focus groups, identifying leadership competencies, surveying to establish current leadership action and behavior, and developing and delivering programs to close the gap between competencies and reality.
The outcomes included increased leadership commitment to mission, goals, and values of the organization; clarity on leadership roles and responsibilities; increased ownership of the entire organizational process, and the minimizing of "territorialism."

Establishing Aligned Leadership. Lynn assisted in aligning senior leadership and middle management in focus and purpose in a 1200 person organization, and mediated conflict at all levels. She interviewed all management, facilitated retreats with different levels of management to set priorities, focus and resolve conflict, and coordinated and facilitated meetings between levels of management to discuss and resolve issues and set common focus, direction, and implementation strategies.
This project resulted in improved organizational communication, the resolution of ongoing conflicts, the establishment of a "Standard of Conduct," and systems for establishing accountability.

Interdepartmental Merger. Lynn assessed interdepartmental mergers, identified issues, provided recommendations, conducted feedback sessions, and facilitated implementation strategy meetings. This involved conducting extensive focus groups with over a total of 100 people, conducting individual interviews, collating and documenting findings, working with leadership to understand the issues, and assisting leadership in working through the feedback and implementation process.
This project resulted in a clarification of roles, expansion of departmental responsibilities, and integration of two different organizational cultures.

Assessment Tools and Certifications

• DiSC® Personal Profile System
• Praxis (Leadership 360 Feedback Instrument)
• Leadership Effectiveness Analysis (360 Feedback)
• Organizational Culture and Climate Surveys