by Ashley Andrus

With the “Where the Wild Things Are” movie taking the box office by storm it’s a good time to think about feral learning and the ways in which Training & Development are taking a walk on “the wild side.”

In today’s “Google World” it’s possible to find instructions and information on almost anything you might need.

• Looking for that new BBQ restaurant? Google it.
• Wondering how many Rocky movies are in the series? A few keystrokes, a click, and voila.
• Need to know how to change out the filter in your furnace? You know what to do.

Most of us search online every single day. For 2009, Google reports a little under 300 million searches per day on average—almost 9 billion searches in the month of September alone. Technology has changed—forever—the way we gather information. The question is whether your organization’s training & development model has effectively adapted to that reality. Read the rest of this article »

by Don Cooper, The Sales Heretic™

Most of us believe we’re good listeners, when in fact, most of us are lousy. (If you don’t believe me, ask your spouse.) Yet listening is a critical skill that we all need to be better at. Listening allows you to relax, compose your thoughts and gather valuable information. And truly effective listening builds rapport, respect and trust.

Whether you’re networking, selling, negotiating or simply having a casual conversation, keep these principles in mind:

See Eye to Eye

When someone is speaking to you it is imperative that you maintain good eye contact with them. Looking at something else sends the non-verbal message that whatever you are looking at is more important than the speaker is. An additional benefit for you is that by looking at the speaker, you can pick up on their non-verbal signals, which will help you better understand what they really are (and are not) saying.
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