by Ashley Andrus

With the “Where the Wild Things Are” movie taking the box office by storm it’s a good time to think about feral learning and the ways in which Training & Development are taking a walk on “the wild side.”

In today’s “Google World” it’s possible to find instructions and information on almost anything you might need.

• Looking for that new BBQ restaurant? Google it.
• Wondering how many Rocky movies are in the series? A few keystrokes, a click, and voila.
• Need to know how to change out the filter in your furnace? You know what to do.

Most of us search online every single day. For 2009, Google reports a little under 300 million searches per day on average—almost 9 billion searches in the month of September alone. Technology has changed—forever—the way we gather information. The question is whether your organization’s training & development model has effectively adapted to that reality. Read the rest of this article »

by Don Cooper, The Sales Heretic™

Most of us believe we’re good listeners, when in fact, most of us are lousy. (If you don’t believe me, ask your spouse.) Yet listening is a critical skill that we all need to be better at. Listening allows you to relax, compose your thoughts and gather valuable information. And truly effective listening builds rapport, respect and trust.

Whether you’re networking, selling, negotiating or simply having a casual conversation, keep these principles in mind:

See Eye to Eye

When someone is speaking to you it is imperative that you maintain good eye contact with them. Looking at something else sends the non-verbal message that whatever you are looking at is more important than the speaker is. An additional benefit for you is that by looking at the speaker, you can pick up on their non-verbal signals, which will help you better understand what they really are (and are not) saying.
Read the rest of this article »

by D.J. Vanas

I was flying home after a visit with the wonderful people of the Prairie Band Potawatomi Tribe in Kansas and settled into my seat next to the window. Boarding last, and very reluctantly, was a young woman who meekly climbed into the middle seat. My nose was buried in a book but I noticed the strange hand motions, as if trying to push away bad dreams, from my seatmate and looked up at her in curiosity. Her eyes were squeezed shut and leaking tears, her upper lip was pulled up and trembling as a painful grimace spread across her face. It was the face of abject fear.

We made eye contact and I gave her a reassuring smile. Seconds later she tapped me on the shoulder and I took off my headphones. She could barely get the words out. “I-I-I don’t mean to bother you. B-b-but can you please talk to me?” I put my book down and found out she was on her way to Colorado to get married up in the mountains in forty-eight hours. Due to a severe fear of flying, her doctor had prescribed Xanax. In her rush to get the flight, she had forgotten to take it until she boarded so it hadn’t kicked in yet. With each bump (and there were many on the flight) she clenched her face and fists in terror. I tried to joke with her, but it’s hard to laugh when you feel like you might die – plus, I wasn’t that funny anyway. Read the rest of this article »

by Anna Conrad

“Making change part of the organization’s internal dialogue is critical to successful firm management.”

Fear, anxiety, and resistance can quickly take over an organization during tough times, causing employee productivity, morale, and engagement to plummet. When change occurs — or is simply rumored to occur — stress can take over and cause serious disruption to firm operations.

A recent study by the Society for Human Resource Management showed that gossip and rumor-spreading among employees has increased 54 percent since the recession began. Such practices may seem harmless, but they can quickly hijack emotions and productivity among your firm’s attorneys and staff alike. If talk around the water cooler goes unchecked, an innocent closed-door meeting to discuss travel limitations could turn into (in the minds of the uniformed) a massive layoff plan. Consider the following strategies to keep this from happening at your firm. Read the rest of this article »

by Julie Miller

The blessing and the curse of the digital revolution! Between e-mail, instant and text messaging, cell phones, Blackberries and the Internet, we are drowning in data overload. Moreover, the constant interruptions are costing the U. S. economy an estimated $558 billion annually. This staggering number does not add in the cost of poorly written e-mails that land companies and employees in hot legal trouble, destroy long-term client relationships, and ruin reputations—just review Mike Brown’s e-mails (former FEMA chief) as Hurricane Katrina raged and you will understand. Add to this mix a lack of civility and common sense and you have an explosive brew.What to do? For starters, treat e-mail writing as writing not as casual conversation. Whether words are written in the sky, sent by carrier pigeon or via the Web, words must connect with the reader. Good writing allows this to happen; poor writing does not. Currently, writing online is still, as author Patricia O’Conner writes, in its Wild West stage a free-for-all with everybody shooting from the hip and no sheriff in sight.

Therefore, I would like to establish some law and order by recommending that all companies—from multi-nationals to sole proprietors—develop e-mail protocol. Simply stated it’s “the way we do business around here” in terms of communicating via e-mail with co-workers and customers. It is a code of behavior, a set of standards as to how you will frame your words, manage your inbox, even extend your brand. Read the rest of this article »

by Mike Faber

Choosing to work from home as an entrepreneur in the coaching and professional speaking business has been the single most freeing, and terrifying decision of my work career. At first, the “flight from cubicle” life seemed idyllic: I could wake up when I wanted to, pursue exactly what made me happy, and move from the office to home in a matter of seconds. No more battling traffic on the freeway at rush-hour! Reality started to hit as time passed, along with the first and third of every month. Instead of a comforting pay-stub in the mail, all I saw were bills. The cubicle seemed like a prison when I worked at my last company, now it beckoned like a siren’s call. I had to make a choice — get active and engaged in my new career, or start looking for another six-by-eight cube to call home.

By this time, early 2005 for me, I had far too much invested to go back to the cubes. Chances are you do too! A 2000 study* by the US Small Business Association reported that 46 percent of home-based businesses use personal funds for start-up capital! Read the rest of this article »

by Orvel Ray Wilson

This weekend I traveled with Denise to New Orleans to speak at the City & Regional Magazine Association conference. I was doing break-out sessions on Guerrilla Selling and Guerrilla Marketing with Social Media.

We were nearly next in line to check our bag when a burly ticket agent turned on the crowd and barked, “WHOSE BAG IS THIS?!”

“Mine,” I said, sheepishly raising my hand. I had scooted it under the queuing strap so as not have to carry it an extra 20 feet, and was standing less than 6 feet away.

“YOU HAVE TO ATTEND YOUR BAGGAGE AT ALL TIMES!” he shouted. I was like, SO busted.

“I AM attending it,” I pleaded. “I’m standing RIGHT HERE!” demonstrating that I could almost touch it.

He shouted like a marine drill sergeant, “YOU HAVE TO BE WITHIN ARM’S LENGTH OF YOUR BAG AT ALL TIMES!” Read the rest of this article »

by Ashley Andrus

If Starbucks had a Most Valued Customer club I would have it made in the shade.  Those 600 locations they are closing?  Not my fault. Between my 6am get-‘er-done dose, various meetings, and insane afternoons that scream “get me a mocha STAT!” I estimate that I make an average of 2.3 daily visits to some Starbucks somewhere.

This has been my routine for the last 3.5 years. In that period I calculate I’ve consumed somewhere in the neighborhood of 35,259 ounces* of coffee.

That’s 275 gallons of coffee.

1100 quarts.

Heck, if coffee came in beer kegs, I would have consumed almost 18 of them. By myself.

And I did it all one “tall” serving at a time. Read the rest of this article »

by Ashley Andrus

I recently took 7 little boys to play laser tag for my son’s 8^th birthday.  As I was headed out the door my friend and team expert Nora Burns (who very politely declined an invitation to come along) said, “I suspect there will be some life lessons learned with this adventure…”  She was totally right.

It’s not so much that there are brand-new lessons to be learned, but the experience was a good, solid reminder of what you can accomplish with sheer, unstoppable energy and a “you’re goin’ DOWN, Mary!” attitude.  You don’t need a college degree.  You don’t need to have read all the latest business best-sellers.  You don’t even need a driver’s license.

Here are the 3.5 reminders I walked away with:

1. DON’T QUIT.

You’re going to get tagged.  So?  5 seconds penalty then you’re right back in it.  Your parents told you not to quit.  Your high school counselor.  Your coach. Your teachers. Your best manager.  They were right.  Never-say-die doesn’t solve all problems, but it’s a pretty effective strategy for lots of real world endeavors. Read the rest of this article »

by D.J. Vanas

With the mountains of the Front Range watching over me like guardian soldiers, I began my journey from Colorado Springs up to Rocky Mountain National Park, about three hours away, for a speaking engagement. I put a book on CD in the stereo, the sun was shining, the weather was perfect and thankfully, the traffic was moving quickly and smoothly on the highway. All seemed right and good… and then it appeared.

Out of nowhere, a decrepit white van with mismatched hubcaps shoved its way into traffic and began a battle of epic proportions. It dodged, weaved, cut several people off and tailgated others, receiving blaring horns and a few one-finger salutes from fellow travelers. I’d watch the van accelerate to find an opening and then suddenly its tail end would lift as the driver slammed on the brakes. This impatient driver wasn’t just a pain to endure; he seemed to be an outright menace. The mysterious white van went through this agonizing routine for almost the entire hour it took to reach Denver, suffering his own obvious frustrations but also attempting to force everyone around him on the highway to suffer them as well. All this and here’s what the van accomplished – he was a mere three cars ahead of me after an hour! Read the rest of this article »