THE C.A.N. DO APPROACH™
Process for Improved Patient-Provider Engagement

Facilitated by Sarah Michel

Is your patient satisfaction survey shining a spotlight on your communication problems? Would you like a simple communication tool that’s easy to use that can dramatically improve patient care? Do you wish your patients were more involved and invested in their healthcare? Yes? Then it’s time to adopt a C.A.N. Do! approach to thriving in today’s healthcare climate.

When you Communicate, Advocate and Navigate, you C.A.N. improve your patient and provider satisfaction.

Communicate * Advocate * Navigate

As a cancer survivor, Sarah shares vital lessons learned on how clear and respectful communication decreases medical errors, improves patient outcomes and enhances the overall care experience. Sarah provides solutions to the critical communication challenges you face daily.

Today’s patients are self-activated and wise consumers of their healthcare dollars. And there are more choices now than ever before. Learn how to partner with your patients to improve outcomes, retain their business, and grow your market share.

Learn how you C.A.N. Do !

Benefits: Upon completion of this program, participants will be able to:

o Attract and retain patients to grow market share and build a patient-centered culture

o Learn to identify communication preferences in patients, family members, and coworkers to improve interactions and outcomes

o Understand the role clear communication has in improving patient satisfaction and decreasing medical errors

o Identify ways to encourage patients to be self-activated

o Recognize the important role networking has in helping patients, families, and providers successfully navigate healthcare today

Time Frame:

One- to two-hour keynote or concurrent presentation.

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Zoe Training and Consulting | 1-877-440-9004 | www.zoetraining.com