
Significantly more cost effective than traditional training, e-learning also provides valuable expert content that is relevant to today's career and business objectives. Zoe Training and Speaking, in partnership with Powers Developmental Resources, delivers e-learning courses from Vital Learning, CRK Interactive, and Anderson-davis with a level of convenience, value and flexibility that makes obstacles to employee learning a thing of the past.
Developing Performance Goals and Standards
Essential Skills of Leadership
Essential Skills of Communicating
Harassment Prevention: Intent vs. Impact
Managing Effectively for Improved Results With DiSC®
Managing Performance Discussions
Providing Performance Feedback
Understanding Behavioral Styles for Managers
Reinforcing Your Understanding of Behavioral Styles for Managers
Dealing With Difficult Customers
Delivering Customer-focused Service
Establishing Credibility and Trust for Customer Service
Questions Are the Answer for Customer Service
Understanding Behavioral Styles for Customer Service
Reinforcing Your Understanding of Behavioral Styles for Customer Service
Customer-Focused Sales Interviews
Establishing Credibility and Trust for Sales
Gaining Commitments to Action/Closing
Improving Client Relationships and Sales Results With DiSC®
Introduction to Sales: Sales Professionals Make the Difference
Prospecting to Create Interest
Questions Are the Answer for Sales
Territory and Account Management
Understanding Behavioral Styles for Sales
Reinforcing Your Understanding of Behavioral Styles for Sales
Achieving Communication Effectiveness
Understanding Behavioral Styles for Individuals
Reinforcing Your Understanding of Behavioral Styles for Individuals
Building Stronger Teams for Improved Results With DiSC®
Understanding Behavioral Styles for Teams
Reinforcing Your Understanding of Behavioral Styles for Teams
Also known as web conferencing, participants can get expert interactive seminars delivered right to their desktop through the use of web-based technology. Using their web browser, Internet connection, and telephone, they can attend live webinar classes offered by Zoe's online professionals. Interactive webinars allow participants to ask the presenter questions and get live, real-time answers.
Fundamentals of Management
- Module I: Setting Goals That Drive Results
- Module II: Coaching to Influence Performance
- Module III: Recognizing and Rewarding Performance
Tools for Building Workplace Partnerships
- Module I: Skills to Manage Conflict While Maintaining Positive Relationships
- Module II: Influencing and Selling Ideas to Others
- Module III: Win/Win Negotiation Skills
Building High Performance Teams: Capitalizing on Your Strengths
- Module I: Building a Great Foundation
- Module II: Negotiating Executive Support for the Team
- Module III: Building Relationships and Managing Challenging Team Members
The majority of our classroom-based workshops can be delivered in a Webinar format as a stand-alone session or as a series.
Blended learning uses a combination of delivery methods, including the use of today’s technologies, in an effective and interactive training program. It often mixes traditional instructor-led classroom training with other synchronous and asynchronous technology-based training deliveries or modalities.
The delivery of blended learning programs often includes, but is not limited to:
Blended learning that integrates e-learning with traditional classroom learning can be highly effective for people who work at various locations, as well as for those with time constraints. Technology allows participants to access training modules anytime and from anywhere. The use of the computer for training is simply another avenue to reach participants who are separated by distance, and is an excellent medium for following up after classroom training.
Blended Learning Example
In assessing training needs, a survey can be delivered via e-mail or teleconferencing. After the needs are determined, the training program might begin with a face-to-face classroom session for a specified time frame (often one or two days). The classroom session is followed up with further discussion and feedback using other technologies, such as teleconferencing and the Internet. These interactive sessions encourage the use of the skills learned and keep the participants focused on incorporating those skills into their daily operations, yet do not require additional time in the classroom.
For example, managers may come together for a classroom training session on team building and then follow up with discussions online and e-mails to each other and to the trainer to further incorporate and instill the skills and concepts previously presented. The instructor could describe a scenario pertinent to the participants/organization and assign the entire class or small groups to analyze the situation and discuss how they would use the learned skills to manage the situation. Participants would also be able to discuss their own specific situations and share options for addressing them with others.
Follow-up sessions could use various technologies. Participants could: