Coaching and Mentoring Program:
Coaching to Maximize Performance

by Dennice Kercher

Employees want to grow and develop their individual skills so that they can be effective, competent, and productive. This workshop provides managers with the necessary techniques, skill sets, and tools to strengthen their coaching and mentoring skills and help employees develop and maximize their own potential.

Benefits:

Upon completion of this program, participants will be able to:

• Know the difference between mentoring, coaching, counseling, directing, leading, and managing, and when to use each
• Learn specific techniques to maximize employee potential
• Establish the framework to discuss employee's growth and development
• Learn reflective questioning techniques to facilitate effective dialogue
• Explore techniques to provide a highly positive and proactive work environment where employees can grow and thrive

Sample Agenda:

• UNDERSTAND LEADERSHIP ROLES
  - Learn the differences between leading, managing, directing, coaching, and mentoring
  - Understand differences between counseling and correcting performance
  - Understand how and when the use of each role is appropriate
• DYNAMICS OF HUMAN NATURE
  - Learn how personality types impact relationships
  - Understand employees' workplace needs
  - Four stages of employee development
• COACHING AND MENTORING SKILLS
  - Learn questions to encourage and optimize dialogue
  - Develop reflective techniques to gain insight
  - Learn tools and techniques for effective coaching
• COUNSELING/CORRECTING SKILLS
  - Understand counseling techniques to redirect performance
  - Learn techniques and tools for effective counseling
• LISTENING AND GIVING FEEDBACK SKILLS
  - Listen for specific words and behaviors
  - Learn probing techniques for discovery and understanding
  - Learn feedback guidelines

Time Frame:

This full-day format provides participants with the tools for developing coaching, counseling, and mentoring skills while understanding the appropriate situations for each. Time is included for experiential exercises and skill set practices working in small groups.

This program represents one of several coaching and mentoring options we offer. Please ask us about our other coaching and mentoring offerings that may fit your organization's requirements.

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