Performance Management

by Herb Dreo

A performance evaluation (PE) program tends to be highly customized. Here are some of the factors involved:

• Does the organization have a PE process in place – including forms, procedures, etc. – or must a system be developed? In this case, there will be some work to be done before a training program is conducted.
• If a PE process exists, is it seen as adequate or must it be modified?
• To what degree are management and HR happy with the current quality of the reviews that supervisors/managers conduct?

These factors strongly influence the nature of the program. Regardless of whether pre-program consulting and development is needed, this program will involve pre-work consisting of sampling an anonymous exampling of existing documentation, goal statements, and performance evaluations. This information will be used to gauge the current quality of these important Performance Evaluation components and can be used as examples of what is adequate and what needs improvement.

Benefits:

Upon completion of this program, participants will be able to:

• Better understand the performance evaluation process within their organization
• Be able to write meaningful goals and performance standards
• Be able to document performance and give effective feedback

Sample Agenda:

• Introduction to Performance Evaluation (PE)
  - Purposes of PE
  - The Performance Evaluation Cycle
• How departmental and individual goals tie into the strategic plans and organizational-wide initiatives
• Writing behavioral comments
• Writing goals
• Writing meaningful goals in difficult areas such as very veteran employees
• Writing performance standards
• Documenting performance
• Legal aspects
• Interpersonal skills (review or practice depending on other training or skill levels)
  - Giving feedback – positive and critical
  - Listening
  - Dealing with resistance, defensiveness, and other emotions
• Presentation on how PE interviews are conducted
• Practicing conducting PE interviews
• Summary, course evaluation, and action planning

Time Frame:

One to two days depending upon depth of content and amount of skills practice incorporated.

This program represents one of many performance management options we offer. Please ask us about our other performance management offerings that may fit your organization's requirements.

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