Zoe Training Blog

Latest Articles



Six Common Causes of Poor Customer Service 

The Importance of Customer Service Sadly, we all have our own customer service horror stories. I have a few of my own, like the time I was on the phone with an agent for an online service who was helping me set up one of their features, but he didn’t know how to...

read more

The Core Practice of Active Listening

In her classic book, “Facilitating with Ease,” Ingrid Bens identified “active listening” as one of a dozen core practices for meeting facilitators. We believe “active listening” is one of the most important because so many of the other practices require active...

read more

Strategic Planning: Now Is the Time

What is strategic planning? And what do you need to know about the process to determine how a strategic plan would benefit your organization? How detailed do we need to be with the budgeting?  Strategic planning is a systematic process where you identify why your...

read more