Coaching Secrets for Leaders

The skill of effectively coaching employees is essential to a leader’s ability to help people develop their full potential and motivate them to contribute at their highest level. It is important to cultivate mindfulness and the ability to meet the individual where they are when in a coaching relationship. This means being aware of individual nuances including personality styles, personal perspectives, intentions versus perceptions, and career or personal goals and expectations. This practical, interactive workshop is designed to give leaders hands-on experience using coaching techniques in their work.

Leaders will learn and practice how to get into the coaching mindset and will be introduced to a toolkit of appropriate techniques for providing feedback and direction for employees.  Helping leaders focus on where they have control and influence along with recognizing the individual styles and needs of each direct report, the leader can become a highly effective coach.

Objectives:

  • Define coaching
  • Explore personal perspectives and gain insight into intentions and perceptions
  • Practice a technique for checking in with people to ensure intentions are perceived correctly
  • Explore sphere of control and Influence as it relates to coaching
  • Explore personal responsibility as it relates to coaching
  • Review a step by step coaching approach model to be used with employees
  • Use a 3-step feedback process with a directive approach and a facilitative approach
  • Role play applying a facilitative coaching approach using questioning techniques
  • Bring it all together: Practice and apply the coaching mindset & techniques using real case studies

Sample Agenda:

  • COACHING DEFINED
    • Understanding Coaching
  • EXPLORING PERSONAL PERSPECTIVES
    • The Origin & Impact of Our Perspectives
    • The Impact of Our Attitudes
  • INTENTIONS & PERCEPTIONS
    • Creating Reality
    • Communicating Perspectives
  • SPHERE OF CONTROL & INFLUENCE
    • Coaching as Influence, Not Control
  • PERSONAL RESPONSIBILITY
    • Above & Below the Line Model
    • Steps to Accountability
  • COACHING APPROACH MODEL
    • Directive vs. Facilitative Approach
    • Determining Your Approach to Fit the Situation and the Person
    • Application Exercise
  • THE FEEDBACK PROCESS
    • Fact – Impact – Solution/Reinforcement
    • Key Elements of Effective Feedback
    • Positive vs. Corrective Feedback
    • Questions for a Facilitative Approach
    • Reference Book: Perfect Phrases for Coaching Employee Performance
    • Application Exercise
  • REVIEW OF LEADERSHIP COMPETENCIES AND WHERE COACHING FITS IN
  • CREATION OF PERSONAL COMMITMENT TO ACTION PLAN

Materials:
Course workbook and reference book: Perfect Phrases for Coaching Employee Performance.

Length:
Two days.

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