Coaching to Maximize Employee Performance

Employees want to grow and develop their individual skills so that they can be effective, competent and productive. This workshop provides managers with the necessary techniques, skill sets and tools to help employees develop and maximize their own potential.

Objectives: Upon completion of this program, participants will be able to:

  • Know the difference between coaching, counseling, directing, leading, mentoring and managing, and when to use each
  • Learn specific coaching techniques to maximize employee potential
  • Establish the framework to discuss employee’s growth and development
  • Learn reflective questioning techniques to facilitate effective dialogue
  • Explore techniques to provide a highly positive and proactive work environment where employees can grow and thrive

Sample Agenda:

UNDERSTAND LEADERSHIP ROLES

  • Learn the differences between leading, managing, directing, coaching and mentoring
  • Understand differences between counseling and correcting performance
  • Understand how and when the use of each role is appropriate

DYNAMICS OF HUMAN NATURE

  • Learn how personality types impact relationships
  • Understand employees’ workplace needs
  • Four stages of employee development

COACHING AND MENTORING SKILLS

  • Learn questions to encourage and optimize dialogue
  • Develop reflective techniques to gain insight
  • Learn tools and techniques for effective coaching

COUNSELING/CORRECTING SKILLS

  • Understand counseling techniques to redirect performance
  • Learn techniques and tools for effective counseling

LISTENING AND GIVING FEEDBACK SKILLS

  • Listen for specific words and behaviors
  • Learn probing techniques for discovery and understanding
  • Learn feedback guidelines

Length:

Full day

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