“Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power.” – Lao-tzu
This workshop is built on the assumption that everyone would prefer to work in a healthy and respectful environment. When people enjoy going to work, more gets accomplished; it’s that simple. Unfortunately, the only difference between a “war zone” and some work environments is that one uses real bullets and the other uses verbal ones.
Healthy, respectful work environments don’t just happen; they are created. They exist because of a combination of factors, including employees who have the ability, awareness, and skills to create it.
The success of this program resides in the process of teaching: this concept is taught through a variety of methods, and this includes juggling. Juggling mirrors the concepts so that participants not only hear the message, but they see and actively participate with the message. Because juggling invigorates different parts of the brain, people are truly stimulated: they enjoy it, remember it, understand it, and are changed by it.
Objectives: Upon completion of this program, participants will be able to:
- More effectively deal with conflict
- Disagree without “stepping on toes”
- Negotiate for what is wanted/needed
- Keep an argument focused on the issue(s)
- Encourage a mastery level of performance in others
- Create significant goals without a defeatist idea of obstacles
- Establish that practicing certain behaviors will impact goals
- Identify and integrate ways to recognize and manage anger
- Distinguish differences between healthy and unhealthy environments
Juggling adds even more –
- Teaches patience
- Fosters self-analysis
- Develops persistence
- Teaches creative problem solving
- Increases playful cooperation and camaraderie in a group
- Improves observation skills through learning and juggling with others
- Builds group cohesiveness through support and positive feedback from others
- WHAT IS A HEALTHY ENVIRONMENT?
- Components of a healthy place to work
- Effects on workers in a healthy environment
- What employees have chosen as factors in environments they want to work in
- WHAT IS AN UNHEALTHY ENVIRONMENT?
- Symptoms of an unhealthy environment
- Effects of an unhealthy environment on individuals and their ability to work
- Physiological symptoms related to stress
- WORKING WITH DIFFICULT PEOPLE
- Understanding the difference between master and performer
- Clarifying the issue that is the problem
- Keeping the issue separate from the person
- Ways to stay centered when there is chaos
- PERSONAL CHOICES – WHERE THE POWER LIES
- Setting boundaries
- Clarifying roles and information
- Recognizing that power is in gaining perspective – not losing control
- Who has the problem?
- WHAT TO DO WHEN WE’VE DONE EVERYTHING AND IT’S STILL NOT WORKING
- Purpose of third-party intervention
- The roles of negotiation, mediation, and arbitration
- The organization as a resource
- THE FINAL STEP
- Development of a personal plan geared towards creating/maintaining a healthy work environment
The content of this workshop can be tailored to specifically meet the needs of employees within the context of their working areas; for example, employees who interact with the public, those who supervise others, and employees whose dependency on other employees is high.
Half day to full day