Emotional Intelligence

“A leader’s intelligence has to have a strong emotional component. He has to have high levels of self-awareness, maturity, and self-control. She must be able to withstand the heat, handle setbacks, and when those lucky moments arise, enjoy success with equal parts of joy and humility. No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can’t ignore it.”  – Jack Welch, former Chairman and CEO, General Electric Co.

Drawing upon more than 30 years of research, the Center for Creative Leadership has determined that the skill set known as “Emotional Intelligence” is related to each of the specific behaviors associated with leadership effectiveness, including items such as participative management, the capacity to generate buy-in from team members, self-awareness and composure, the ability to build and mend relationships, resiliency to change and stress, and the ability to work effectively with those of different styles.  A variety of other research has correlated from 25%-50% of individual workplace success directly to these specific skills.

Leaders and teams with high Emotional Intelligence scores consistently outperform individuals and teams that are primarily qualified on technical competencies alone.  Handling the obstacles any organization and/or work-team faces at one point or another and continuing on to innovative and insightful solutions is a sign of a highly functional team and exceptional leader. 

Emotional Intelligence is a key part to getting to the core of what is wanted and needed by the individual as well as the organization as a whole. Most individuals, particularly those who have been promoted into a management or supervisory role, have at least some level of inherent Emotional Intelligence proficiency.  The good news is that these skills can be consciously learned and that no matter how high your current skill level may be, there’s room to improve and to take your personal and team leadership to the next level.

Learning Objectives:  Upon completion of this program, participants will be able to:

  • Understand the applications for and importance of emotional intelligence
  • Be aware of and comprehend their own current level of emotional intelligence
  • Apply tools to grow those skill areas requiring further development
  • Learn to practice skills to further improve interactions with co-workers

Sample Agenda:

  • OVERVIEW OF 5 EMOTIONAL INTELLIGENCE COMPONENTS
    • IntRApersonal 
    • IntERpersonal 
    • Adaptability
    • Stress Management
    • General Mood
  • UNDERSTANDING & DEVELOPING INTRAPERSONAL SKILLS
    • Self-Regard
    • Emotional Self-Awareness
    • Assertiveness
    • Independence
    • Self-Actualization
  • UNDERSTANDING & DEVELOPING INTERPERSONAL SKILLS
    • Empathy
    • Social Responsibility
    • Interpersonal Relationships
  • UNDERSTANDING & DEVELOPING ADAPTABILITY
    • Reality Testing
    • Flexibility
    • Problem Solving
  • UNDERSTANDING & DEVELOPING STRESS MANAGEMENT
    • Stress Tolerance
    • Impulse Control
  • UNDERSTANDING & DEVELOPING THE ROLE OF GENERAL MOOD
    • Optimism
    • Happiness
  • DISCOVERING THE POWER & ROLES OF EMOTIONAL INTELLIGENCE IN YOUR LIFE/ SITUATION
    • Personal
    • Professional
    • What’s occurred in the past
    • What is possible with the future
  • TOOLS FOR BUILDING TOWARD THE FUTURE & CONTINUOUS IMPROVEMENT
    • Category and Sub-Category-Based Examples
    • Individual Action Plan

Length:
Half to full day.

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