Emotional Intelligence in the Workplace

Most people agree that you have to be smart to be successful. However, research strongly indicates that traditional intelligence – as measured by IQ – is not enough. In fact, one’s success often is determined by ability to engage and demonstrate emotionally intelligent (EI) behaviors. To that end, this course is designed to help participants build this critical skill through a highly interactive format that allows for immediate content application.

Objectives: Upon completion of this program, participants will be able to:

  • Understand the differences between cognitive intelligence (IQ) and emotional intelligence (EI);
  • Leverage their individual EI strengths, while compensating for their individual EI weaknesses, as identified by the Emotional Intelligence EQi-2.0 Workplace assessment*;
  • Engage in more effective EI behaviors when dealing with others;
  • Apply relevant EI concepts in five critical dimensions:
    • Self-Perception
    • Self-Expression
    • Stress Management
    • Decision Making
    • Interpersonal Relationships
  • Display appropriate EI behaviors during times of conflict; and
  • Develop more effective EI behaviors with peers, team members, clients, and others.

Length:

Half to full day.

Materials:

Individual EQi-2.0 Workplace assessment must be completed online prior to the session.

Request this Program