Training & Development Articles

Most Popular Training Topics in 2020

Perhaps more than ever, the current business climate presents the need for companies to use effective employee training programs. The year 2020 has brought many challenges, and these irregularities have redefined our relationship to the workplace. During this...

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Top Corporate Training Trends for 2018 and Beyond

Over the 23 years I’ve spent in the professional training and development industry, I’ve heard a lot of speculation over how the rise of technology would change the delivery of corporate training, even since the late ‘90s. Would the e-learning trend ever overtake...

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Most Requested Training Topics

Business Training In the Age of COVID-19 With COVID-19 having changed the way we do business, many organizations are looking for a format for business training that goes beyond traditional in-person training. In order to accommodate each organization’s unique needs,...

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Six Common Causes of Poor Customer Service

Customer Service Training In the Age of COVID-19 With COVID-19 having changed the way we do business, many organizations are looking for a format for customer service training that goes beyond traditional in-person training. In order to accommodate each organization’s...

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Making Team Decisions Through Consensus

One of the most important skills for any successful team is making decisions together. Understanding basic decision-making techniques and options is important for all members. There are four major forms of decision-making: Leader decides Majority rules Minority rules...

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The Core Practice of Active Listening

In her classic book, "Facilitating with Ease," Ingrid Bens identified "active listening" as one of a dozen core practices for meeting facilitators. We believe "active listening" is one of the most important because so many of the other practices require active...

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Creating a More Human Employee Experience

Employee retention & turnover, engagement, recruitment, succession planning, culture management, performance management…these are today’s top workforce management issues mentioned by HR leaders and practitioners when asked by Globoforce to share their...

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The Keys to Employee Happiness

If you’re on social media, you’ve probably seen the memes bemoaning the approach of another work week. At first we “LOL” at them then share on social media. But for some of us, deep inside, we can’t help but feel a twinge of dread with having to face another week of...

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Workplace Harassment: Challenges, Solutions

Here at Zoe Training & Consulting we have recently fielded an increasing number of inquiries about harassment prevention training. This in itself could be considered either a negative or positive trend – companies are either coincidentally acting proactively or...

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New Team Structures of the Digital Age

Today’s businesses are constantly striving to adapt to the ever-changing digital world, which means the structure and dynamics of work teams are changing also. We’ve become virtual teams that require new skills and ways of interacting with each other.  The...

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