Training & Development Articles

Top Corporate Training Trends for 2018 and Beyond

Over the 23 years I’ve spent in the professional training and development industry, I’ve heard a lot of speculation over how the rise of technology would change the delivery of corporate training, even since the late ‘90s. Would the e-learning trend ever overtake...

read more

Most Requested Training Topics

1. Leadership Development Since 1995, Zoe has partnered with corporations and government agencies to create and provide successful Leadership Excellence training series, and this offering continues to be our most requested training solution. The importance of strong...

read more

Six Common Causes of Poor Customer Service

Sadly, we all have our own customer service horror stories. I have a few of my own, like the time I was on the phone with an agent for an online service who was helping me set up one of their features, but he didn’t know how to get me to the next step. “Can I put you...

read more

Making Team Decisions Through Consensus

One of the most important skills for any successful team is making decisions together. Understanding basic decision-making techniques and options is important for all members. There are four major forms of decision-making: Leader decides Majority rules Minority rules...

read more

The Core Practice of Active Listening

In her classic book, "Facilitating with Ease," Ingrid Bens identified "active listening" as one of a dozen core practices for meeting facilitators. We believe "active listening" is one of the most important because so many of the other practices require active...

read more

Creating a More Human Employee Experience

Employee retention & turnover, engagement, recruitment, succession planning, culture management, performance management…these are today’s top workforce management issues mentioned by HR leaders and practitioners when asked by Globoforce to share their...

read more

The Keys to Employee Happiness

If you’re on social media, you’ve probably seen the memes bemoaning the approach of another work week. At first we “LOL” at them then share on social media. But for some of us, deep inside, we can’t help but feel a twinge of dread with having to face another week of...

read more

Workplace Harassment: Challenges, Solutions

Here at Zoe Training & Consulting we have recently fielded an increasing number of inquiries about harassment prevention training. This in itself could be considered either a negative or positive trend – companies are either coincidentally acting proactively or...

read more

New Team Structures of the Digital Age

Today’s businesses are constantly striving to adapt to the ever-changing digital world, which means the structure and dynamics of work teams are changing also. We’ve become virtual teams that require new skills and ways of interacting with each other.  The...

read more