Will e-learning ever overtake instructor-led classroom training, so businesses can save big money on training costs? Are we seeing a lot more technology being used for content delivery as a result of its increasingly driving force in influencing our productivity in the workplace?
One of the most common inquiries we receive is, “What are the most popular workplace training topics?” Well, it’s the time of year for “best of” and “Top 10″ lists, so we thought we’d share a run-down of the most popular employee training topics our clients are planning for 2018.
What are the underlying causes of poor customer service and what approaches can a business take to avoid developing a bad rap for intolerable customer interactions?
One of the most important skills for any successful team is making decisions together. Understanding basic decision-making techniques and options is important for all members.
In her classic book, "Facilitating with Ease," Ingrid Bens identified "active listening" as one of a dozen core practices for meeting facilitators. We believe "active listening" is one of the most important because so many of the other practices require active listening as a prerequisite.
Employee retention & turnover, engagement, recruitment, performance management…these are today’s top workforce management issues. We’ll take a quick look at the top three human resource challenges that organizations face today and the most effective approaches to managing them.