Continuous Skills Improvement:
The Tortoise & the Latte
June 29, 2009
If Starbucks had a Most Valued Customer club I would have it made in the shade. Those 600 locations they are closing? Not my fault. Between my 6am get-‘er-done dose, various meetings, and insane afternoons that scream “get me a mocha STAT!” I estimate that I make an average of 2.3 daily visits to some Starbucks somewhere.
This has been my routine for the last 3.5 years. In that period I calculate I’ve consumed somewhere in the neighborhood of 35,259 ounces* of coffee.
That’s 275 gallons of coffee.
1100 quarts.
Heck, if coffee came in beer kegs, I would have consumed almost 18 of them. By myself.
And I did it all one “tall” serving at a time.
The point? The little things add up. In the same way continuous small doses of material goods accumulate, the same goes for people development. Training—effective training, that is—is not a one-time “hit and run” thing.
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