Professional Communication Courses

How to Get Along With Anyone

Resolving Workplace Conflict

Course Objectives

  • Identify the underlying sources of conflict, as well as the patterns of conflict behaviors that create and worsen most workplace conflicts
  • Recognize and effectively apply the Five Modes of Conflict Resolution
  • Manage the strengths and weaknesses of their own typical approaches to workplace conflict
  • Apply specific conflict resolution tips and techniques to more effectively resolve workplace conflict

Conflict in the workplace is inevitable; however, that is not necessarily a bad thing.  If handled correctly, workplace conflict actually can lead to better decisions and stronger relationships among co-workers.  

Unfortunately, most conflict is NOT handled correctly, which is where this training comes in.  This practical, interactive session uses case studies, group exercises, and the Thomas-Kilmann Conflict Mode Instrument (TKI) to teach practical conflict resolution skills that can be applied immediately.  

Participants also are taught how to handle manipulative and difficult individuals, as well as how to recognize when a third party may be necessary to resolve the situation.  Finally, each participant will complete an individual “Conflict Resolution Action Planner” during the session – a tool that will help them immediately apply the techniques and lessons learned.  

What You Can Expect from Zoe Training

We help you get from where you are to where you want to go - FASTER. Stop wasting time just offering traditional classes, webinars, and workshops. Partner with us to provide affordable, real-world learning solutions that affect bottom line results.