Sales, Negotiations, and Customer ServiceSurge
Elevating Customer Experience
The world has changed. Companies can no longer only depend on developing and distributing great products. Quality services will only take an organization so far; however, customers desire an exceptional experience when doing business. In fact, 80 percent of customers say that the experience a company provides is as important as its products or services. This is validated by how they spend their money. Fifty-seven percent have stopped buying from a company because a competitor provided a better experience.In order to be competitive in this global market, organizations must create a customer experience strategy that blends innovative technology, with a convenient and personalized experiences.
The “Surge” workshop provides a practical look at the most important elements affecting customer experience (CX) today. From the latest technology innovations to building a meaningful customer profile, this highly interactive work session will provide tools to develop a winning customer experience strategy to increase customer satisfaction and grow potential revenue streams.
What You Can Expect from Zoe Training
We help you get from where you are to where you want to go - FASTER. Stop wasting time just offering traditional classes, webinars, and workshops. Partner with us to provide affordable, real-world learning solutions that affect bottom line results.